Your Voice
We Rise Community Feedback & Complaints
We Rise Community values your feedback, whether it is a compliment or a concern. We are committed to fostering an open atmosphere for you to share your thoughts – and working together to make things better. Feel free to call us anytime to discuss how things are going. Your client handbook has your local contacts listed.
1. Speak Directly
If you have feedback, we encourage you to talk to your disability support worker or your We Rise Community key contact. You can visit or call your local We Rise Community office and speak to your We Rise Community key contact or the senior manager. You can call your local office day or night.
2. Provide Written Feedback or Make a Complaint
You can submit feedback through the following methods:
- Fill out the online feedback form.
- Download the We Rise Community feedback form or ask your We Rise Community key contact for a printed copy.
- If you need communication support, access the accessible version.
3. Next Steps
We will acknowledge your complaint within 24 hours and respond to you within 7 days of receipt. If you do not receive a response after 7 days or are unhappy with the outcome, you can:
- Call: 0424881384
- Email: feedback@werisecommunityservices.com.au
4. Further Options
If you are unsatisfied, you can contact an external body, such as those below.
External Complaints Bodies
National Relay Service
Support or adjustments for your communication needs e.g. hearing impairment.
Commonwealth Ombudsman
If you do not want to contact the Commission or Commonwealth Ombudsman, or you do not feel they or We Rise Community have responded or resolved an issue, here are some other contacts:
National Quality and Safeguards Commission
An independent government body that works to improve the quality and safety of NDIS services and supports.
T: 1800 800 110
Or complete their complaint contact form.
New South Wales
NSW Ombudsman
Queensland
Department of Child Safety, Seniors and Disability Services
T: 1800 491 467
www.dcssds.qld.gov.au/contact-us/compliments-complaints
Victoria
Disability Services Commissioner
To make a complaint about a DFFH-funded disability service such as disability forensic service or TAC funded service:
T: 1800 677 342
www.odsc.vic.gov.au/making-a-complaint/how-to-make-a-complaint/
South Australia
Health and Community Services Complaints Commissioner
T: 1800 232 007
www.hcscc.sa.gov.au/making-a-complaint/raise-a-complaint-with-hcscc/
Privacy Concerns?
If you have an issue about how We Rise has handled your privacy, contact your We Rise key contact who will log your concern as a complaint.
A complaint must be acknowledged to you within 24 hours and responded to you within 7 days following the date of receipt.
If you do not receive a response after 7 days, or you are dissatisfied with the response, you can complain to the: